Frequently Asked Questions

Get answers to common questions about Basic Facial and Heated Eye Mask.

The treatment is typically 50–60 minutes, including consultation, cleansing, exfoliation, steaming, extractions, mask application, and heated eye therapy. Time may vary if extractions or customized steps are needed. Arrive five minutes early to complete intake and ensure a relaxed start.

Yes. We customize products and techniques for sensitive skin, avoiding harsh exfoliants and using calming ingredients. Please disclose allergies, recent treatments, or medications during consultation so your therapist can tailor the facial and protect your skin.

Minimal preparation required. Avoid heavy makeup and topical retinoids 48–72 hours prior. Drink water and avoid sunburn or waxing on the face before your visit. Arrive with clean skin, or allow time for removal during your appointment.

For most clients, every 4–6 weeks maintains skin health and prevents congestion. Frequency can change based on goals—acne, anti-aging, or sensitivity—and your therapist will recommend a personalized schedule during consultation to maximize results.

Extractions can cause mild discomfort but are performed gently using professional techniques and steam to soften pores. Your comfort is prioritized; tell your esthetician if pain is significant. Aftercare reduces redness and speeds healing.

Avoid heavy makeup, direct sun exposure, and intense workouts for 24–48 hours. Use gentle cleansers and SPF, hydrate skin, and follow any product recommendations from your esthetician. Expect temporary redness after extractions; contact us with concerns or unusual reactions.